1. Welcome to ReUseMe

    1. ReUseMe operates an innovative marketplace. Through our Service, which can be accessed via our website, you can buy and sell items. You can explore a wide range of items, log in to your profile, and view other users’ profiles through our website.

    1. The Service is operated by Sunderland Literacy Aid C.I.C., a company registered in England and Wales under the registration number 11174389. Our registered office is located at 27 Norfolk Street, Sunderland, United Kingdom, SR1 1EE. Throughout these Terms of Service, “we,” “our,” or “us” refer to Sunderland Literacy Aid C.I.C..

    2. Your relationship with us

    1. These Terms of Service, along with any referenced documents, outline the terms of your relationship with us. It is essential that you read and understand these Terms of Service before using the Service. If you have any questions or concerns, please contact us through our Contact Us form.

    1. By creating an account with us and/or accessing and using the Service, you fully agree to these Terms of Service. If you do not agree with these Terms of Service, you are not permitted to use the Service.

    1. Information about you and your privacy

    1. We value your privacy, and it is important that you familiarise yourself with our Privacy Policy. This policy explains how we collect, use, and share your information.

    1. Creating an account

    1. To access our Service, you must register with us and create an account by choosing a username and password (referred to as your “Account”). We encourage you to use strong passwords that include a combination of upper and lower case letters, numbers, and symbols.

    1. You must be at least 13 years old and legally capable in your country of residence to enter into a binding agreement to use our Service. ReUseMe does not knowingly collect or request information from individuals under the age of 13, nor do we allow them to register for the Service. Our Service and its content are intended for a general audience and are not directed towards children under the age of 13. It is strictly prohibited for children under the age of 13 to provide any personal information on the Site. If we become aware of any personal information collected from a child under the age of 13 without parental consent, we will promptly delete that information.

    1. You are responsible for maintaining the confidentiality of your login details and any activities conducted under your Account. If you suspect any misuse of your Account, please contact us via our Contact Us.

    5. ReUseMe Marketplace and Payments

    1. Our Service provides an enjoyable and convenient platform for buying and selling items. To learn more about our Service and its features, please refer to our website.

    1. Through our Service, you can sell items by showcasing pictures of the items you wish to sell (referred to as “Sale Items”). When a user of the Service purchases a Sale Item, it constitutes a “Sale Transaction.”

    1. Transactions on our platform must be processed through our authorized third-party payment providers, ReUseMe via Stripe or PayPal.

    1. To list an item for sale on ReUseMe, you need to create a vendor account.

    1. When using ReUseMe via Stripe for making or receiving payments, you are required to adhere to the Stripe Connected Account Agreement and the Stripe Services Agreement. To sign up for ReUseMe Payments via Stripe, you must agree to a Direct Debit mandate with us. This mandate grants Sunderland Literacy Aid C.I.C. authorization to debit your bank account using the Bankers’ Automated Clearing Services (Bacs) in situations such as a negative net activity in your account or the need to fund your account for any reason related to the Stripe Connected Account Agreement. Our debiting activities will be conducted in compliance with our Direct Debit Policy.

    1. In the event that your ReUseMe Payments account has a negative balance and we need to reimburse a buyer, you are responsible for repaying us the corresponding amount, creating a debt for the refund owed. We will make efforts to collect this amount from your bank account through our Direct Debit mandate. While your ReUseMe Payments account remains in a negative balance, Sunderland Literacy Aid C.I.C. reserves the right to suspend or terminate your access to the Service in accordance with section 8 of the Terms of Service.

    1. To use PayPal to make or receive payment, you will need a PayPal account. If you are under 18 and plan to use a parent or third party’s PayPal account, you must have express permission to use that PayPal account each time you make a transaction on our Service.

    1. Engaging in requesting, making, or accepting payment for an item through any means other than the approved methods is considered a significant violation of the Terms of Service. Such actions may lead to the suspension or termination of your access to the Service, as outlined in section 8 of the Terms of Service.

    1. For detailed information regarding the fees charged to sellers for using our Services, as well as information about fees associated with PayPal and ReUseMe Payments via Stripe, please contact us.

    1. At ReUseMe, our primary goal is to ensure a positive experience for all our users. We kindly request that you uphold the commitments you make to other users when engaging in swaps, sales, or purchases of sale items. By honoring your commitments, you contribute to maintaining a trustworthy and reliable community on our platform. We encourage open and transparent communication to foster successful transactions and promote a positive environment for all users involved.

    1. Any agreement for and/or purchase of a Sale Item is made solely between you and the seller. The application may include functionality for suggesting more effective selling, such as discounting Sale Items, but Sellers have, at all times, total discretion to set prices. Complaints, questions and claims related to a Sale Item should be directed to the seller. Where users cannot resolve issues relating to a Sale Transaction between themselves, we will attempt to help mediate such disputes.

    1. We want to emphasize that we have no control over and do not make any commitments regarding various aspects of sale items. This includes their existence, quality, safety, genuineness, or legality. We also do not guarantee the truth or accuracy of any pictures, descriptions, or other content provided by users. Additionally, we do not ensure the ability of sellers to sell items or the ability of buyers to make payments or complete transactions. Furthermore, we do not take responsibility for whether a buyer or seller will actually follow through with a transaction or return a sale item. In these regards, we bear no liability.

    It is the responsibility of sellers to ensure that any age-restricted sale items are clearly marked with the appropriate age restriction, as required by law. Buyers agree that they will not attempt to purchase sale items if they are younger than the advertised and legally mandated age restriction. Please be aware of these guidelines and exercise caution when engaging in transactions involving age-restricted items.

    Our role is to provide a platform for users to connect and facilitate transactions, but we do not have control over the items being sold or the actions of buyers and sellers. We strongly advise users to exercise their own judgement and take necessary precautions when engaging in transactions on ReUseMe.

    1. To safeguard the interests of our users, we do not recommend using the Service to swap Sale Items. In any event, you acknowledge that you swap Sale Items entirely at your own risk and we have no liability in this respect.

    6. Your right to use the Service

    1. Regarding your right to use the service, it’s important to understand the intellectual property rights associated with the materials and content on the ReUseMe website. These materials include images, written content, and designs found on each page. Either we own the intellectual property rights to these materials, or we have obtained permission from the owner to use them for the purpose of providing the service. These intellectual property rights are protected by copyright and design laws worldwide.

    However, we grant you permission to use the materials and content comprising the service, but only for the sole purpose of using the service in accordance with the terms of service outlined here. It’s essential to respect these intellectual property rights and use the materials and content solely within the scope of the service and as permitted by these terms.

    1. Your right to use the service is strictly personal and non-transferable. This means that you are not permitted to grant or transfer this right to another person, whether through sale, gifting, or any other means. Your account and the associated right to use the service are exclusively for your own use.

    It’s important to note that while your right to use the service is personal, it does not restrict us from granting access to the service to other individuals. We retain the ability to provide the service to other users, independent of your own right to use it.

    1. Except as expressly permitted in these Terms of Service or with our prior written consent, you do not have the right to use the “ReUseMe” name or any of the associated trademarks, logos, domain names, or other distinctive brand features. These intellectual property rights are the exclusive property of Sunderland Literacy Aid C.I.C., and unauthorized use or reproduction of such intellectual property is strictly prohibited.

    You are only granted the limited right to use the materials and content provided through the service for the purpose of using the service itself, as outlined in these Terms of Service. Any use of the “ReUseMe” name or associated intellectual property rights without proper authorization is not permitted.

    1. These Terms of Service make it clear that you do not acquire any rights or licenses to ReUseMe’s intellectual property rights, including but not limited to its materials and content, the Service, the ReUseMe name, and trademarks, except for those explicitly granted to you within the scope of these Terms of Service. You are strictly prohibited from using or exploiting ReUseMe’s intellectual property rights in any manner that is not expressly permitted in these Terms of Service.

    1. Your Content

    1. By using the Service, you affirm that any images, sounds, text, or information you submit or create as User Content will adhere to the Rules of Acceptable Use. This means that your User Content must comply with the guidelines and standards set forth by ReUseMe to ensure a safe and respectful environment for all users. You are responsible for ensuring that your User Content meets these requirements and does not violate any laws or infringe upon the rights of others.

    1. By using the Service and submitting User Content, you grant ReUseMe a worldwide, non-exclusive, royalty-free, irrevocable, and perpetual license to use, copy, reproduce, distribute, adapt, re-format, modify, publish, translate, license, sublicense, assign, transfer, and exploit your User Content. This includes any intellectual property rights contained within the User Content. ReUseMe is granted the right to utilize your User Content in any form and for any purpose related to providing the Service or operating its business.

    1. We respect your privacy rights, and our right to use your User Content does not infringe upon those rights. We will handle any personally identifiable information in accordance with our Privacy Policy. Rest assured that we will only use such information in accordance with the guidelines outlined in our Privacy Policy. Your privacy and the protection of your personal information are important to us.

    1. We do not conduct pre-checks or moderation of User Content before it is added to the Service. However, we reserve the right to review, moderate, reject, refuse, or delete any User Content at a later stage if we determine that it violates any of the Rules of Acceptable Use or goes against the ethos of ReUseMe. This allows us to maintain a safe and respectful environment for all users of the Service.

    1. In some cases, User Content that has been removed from the Service may still be stored by us to fulfil certain legal obligations. Therefore, we recommend that you maintain your own backup copies of your User Content and not rely solely on the Service for the purpose of backup or storage. Please note that to the extent permitted by applicable law, we assume no liability for any loss of User Content. It is your responsibility to ensure the backup and preservation of your User Content.

    8. Rules of Acceptable Use

    1. In addition to the other obligations and provisions outlined in these Terms of Service, this section sets forth the specific rules that you must adhere to when using the Service. These rules, referred to as the “Rules of Acceptable Use,” are designed to ensure responsible and lawful use of the Service. By using the Service, you agree to comply with the following Rules of Acceptable Use.

    1. It is essential that you maintain an active and regularly checked email address in your Account details. This email address serves as a means of communication between you and ReUseMe, and it is important that you can receive and respond to any relevant notifications, updates, or inquiries pertaining to your Account. Therefore, please ensure that the email address you provide remains active and that you check it regularly.

    1. With the exception of any legal obligations, it is your responsibility to handle all taxes associated with your sales of items through our Service. This includes any taxes, penalties, fines, charges, or late payment interest that may be applicable. You are required to adhere to all relevant tax laws and regulations concerning these transactions. Furthermore, you must promptly provide us with any necessary information to verify your compliance with these tax obligations. In the event that you fail to comply with this section 8(3), you agree to reimburse us for any costs we incur as a result, to the extent permitted by applicable law.

    1. When utilizing the Service, you must refrain from:

    1. Create multiple Accounts on the Service, unless otherwise agreed upon by us.

    1. Provide false or misleading information in your Account details.

    1. Allow another person to use the Service under your name or on your behalf, unless you are a business and have authorized such person.

    1. Use the Service if you have been suspended or banned by us from using it.

    1. Send junk, spam, or repetitive messages through the Service.

    1. Engage in any illegal or unlawful conduct, including selling or intentionally purchasing fake or counterfeit items, or any item that violates another person’s rights. You must comply with all applicable legal requirements relating to the sale or purchase of Sale Items, including but not limited to import and export rules, restrictions on illegal products, listing age restrictions, and complying with distance selling and cooling off rights, if applicable, for Sale Items sold by businesses.

    1. Modify, interfere with, intercept, disrupt, or hack the Service in any way.

    1. Misuse the Service by knowingly introducing viruses, Trojans, worms, logic bombs, or any other material that could harm the Service or the equipment of any user of the Service.

    1. Collect any data from the Service unless it is done in accordance with these Terms of Service.

    1. Submit or contribute any User Content, including comments and descriptions related to Sale Items, that contains unlawful content, nudity, violence, abusive language, bullying, threats, harassment, obscenity, misleading information, false statements, offensive material, defamatory statements, derogatory remarks, or uses inappropriate or rude language, as determined by Sunderland Literacy Aid C.I.C. at its absolute discretion.

    1. Unfairly or unlawfully interfere with or manipulate any ratings system or user feedback system in a manner that is contrary to the rules and guidelines established by ReUseMe.

    1. Do not submit or contribute any User Content without the permission of the content owner, or infringe the copyright, trademark, or other rights of third parties. This includes refraining from using hashtags for protected brands in connection with your listing if they are irrelevant to such listing.

    1. Do not offer to sell or buy any items that we have listed as prohibited items, such as drugs, drug paraphernalia, tobacco, tobacco paraphernalia, or related products. ReUseMe has a zero tolerance policy regarding the use of the Service to promote, advertise, or sell such items.

    1. Do not purchase or sell a Sale Item by making direct arrangements with the buyer or seller to use a payment method other than PayPal or Stripe (if applicable) available through the Service.

    1. Do not take any action that is deliberately designed to circumvent, reduce, or manipulate the commission due to us, as specified in section 11.

    1. Do not submit or contribute any information or commentary about another person without that person’s permission, or post private or confidential information via the Service. This includes, but is not limited to, credit card information, social security or alternate national identity numbers, non-public phone numbers, or non-public email addresses.

    1. Do not engage in data mining, screen scraping, or crawling any part of the Service.

    1. Do not disassemble, decompile, or reverse engineer any part of the Service.

    1. Do not adapt, copy, vary, edit, distribute, or commercialize any content in the Service without the prior written consent of ReUseMe.

    1. Do not circumvent any technical measures implemented to protect or provide the Service.

    1. Do not use any third party’s PayPal account unless you have explicit permission from them to do so.

    1. Do not use the service for drop shipping purposes.

    1. Failure to comply with the Rules of Acceptable Use constitutes a serious breach of these Terms of Service and may result in us taking any or all of the following actions, at our discretion, with or without notice:

    1. Immediate, temporary, or permanent suspension or termination of your access to our Service.

    2. Immediate, temporary, or permanent removal of any User Content, including the removal of Sale

    3. Items listed on the Service.

    4. Issuance of a warning or reprimand.

    5. Initiation of legal proceedings against you, including seeking reimbursement for all costs incurred as a result of the breach.

    6. Disclosure of relevant information to law enforcement authorities, as deemed necessary.

    7. Investigation of any suspected breach, which may involve temporarily withdrawing your right to use the Service or removing User Content without prior notice.

    Please note that these actions are not exhaustive, and we reserve the right to take any other action that we reasonably consider appropriate in response to a breach of the Rules of Acceptable Use.

    9. Infringement Reporting and Content Removal Policy

    If any content accessible through our Service violates your rights or fails to adhere to our Rules of Acceptable Use, you have the option to contact us.

    Please ensure that your Infringement Notice includes the following information as described below:

    1. Your name and contact details, including your address, email address, and phone number.

    1. A detailed statement explaining why you believe the content available through our Service infringes your rights or violates our Rules of Acceptable Use.

    1. Provide a link to or any other means of identifying the specific content that you consider problematic.

    Upon receiving your Infringement Notice, we will assess the nature of the complaint and determine the appropriate action to be taken. We aim to respond to you within a reasonable period of time, informing you of the proposed action we plan to take.

    1. Advertisements on our Service

    We, along with our chosen business partners, may deliver advertising to you through our Service or other means, including email. This advertising may be tailored based on your User Content or other information that is available through the Service. Rest assured that when delivering advertising, we will only utilize information that identifies you as outlined in our Privacy Policy.

    To provide such advertising, we may utilize advertising cookies. For more detailed information about our use of cookies, you can refer to our Cookie Policy.

    We are committed to protecting your privacy and ensuring transparency in our advertising practices.

    1. Seller Charges

    1. The seller of any Sale Item will be responsible for paying a commission to us based on the total transaction amount received by the seller. This includes VAT, any applicable taxes, and shipping costs associated with the Sale Transaction. The commission is referred to as the “Commission” in this context. In cases where the Commission amount falls below our specified minimum Commission, the seller will be obligated to pay the minimum Commission instead. Further information regarding this fee can be found on our help site.

    1. Please note that PayPal may impose an additional fee, and it is important for you to be familiar with PayPal’s terms of use. These terms are typically agreed upon when setting up a PayPal account. It is advisable to review and understand these terms to ensure compliance and a clear understanding of any associated fees.

    1. Our commission will be deducted either directly from your PayPal account or from the funds transferred to you via Stripe, depending on the payment method that is applicable in your specific case.

    1. We will issue an invoice to the seller of the Sale Item, providing a detailed breakdown of the Commission amount. This invoice will serve as documentation for the transaction and ensure transparency regarding the commission charges.

    1. The Commission amount includes any applicable VAT or other sales taxes. This means that the Commission fee covers all relevant taxes, ensuring clarity and transparency in the transaction.

    1. Termination of our Partnership

    1. If, at any point, you determine that you can no longer adhere to these Terms of Service or any subsequent modifications made to the Terms of Service or the Service itself, it is imperative that you cease using the Service immediately.

    1. If you intend to terminate your use of the Service, kindly reach out to us. Request the deactivation of your Account, and we will assist you accordingly. In cases where the request is made by someone other than the account holder, we may require additional information, such as proof of identity and your relationship to the User in question, along with any other relevant documents that we may reasonably need.

    1. If you violate the Rules of Acceptable Use, any other significant rule(s), or the terms and conditions we have established for accessing and utilizing the Service, including these Terms of Service, we reserve the right to terminate your use of the Service immediately.

    4. We may also withdraw the Service for any reason, without notice, at any time and without any liability to you.

    5. If you or we end your use of the Service or we withdraw the Service as described in this clause, we may delete or modify your User Content, Account or any other information we hold about you. You will also lose any rights you have to use the Service or access our content or your User Content. We will not offer you compensation for any losses. You should note that even if your Account is deactivated, some of your data may persist and appear within the Service, for example where your User Content has been re-shared by others.

    1. Our Obligations and Responsibilities to You

    1. It is solely your decision whether to proceed with a sale or purchase of a Sale Item. Therefore, we do not make any commitments regarding the Sale Items, including their quality or delivery. We also do not guarantee or ensure the accuracy of any information, such as price, description, availability, or any other details related to the Sale Items promoted or available through our Service. Additionally, we do not guarantee the buyer’s ability to complete a purchase of the Sale Items or that sellers will honor any erroneous information.

    1. While it is our intention to make the Service available as much as possible, there may be instances when the Service experiences interruptions. These interruptions can occur due to scheduled maintenance, upgrades, emergency repairs, or failures in telecommunication links and/or equipment. The Service, along with any content within it, including User Content, is provided on an “as available” and “as is” basis.

    As a result, we cannot guarantee that your use of the Service will be uninterrupted, free from delays, error-free, or meet your expectations. We do not make any commitments regarding the performance or availability of the Service in these Terms of Service, and to the extent permitted by applicable law, we exclude any implied or expressed commitments. It is important to acknowledge that the internet may be subject to security breaches, and the submission of User Content or other information may not be entirely secure.

    1. ReUseMe holds no responsibility or liability for any loss or harm resulting from viruses, worms, or other malicious programs designed to impair the functionality of the Service. It is your responsibility to ensure that appropriate measures are in place to protect your devices and data from such threats.

    1. The Service may provide access to third-party links, websites, and products. Please note that ReUseMe is not responsible or liable for any third-party links, websites, or products that you may access at your own discretion. Your decision to access and use such third-party links, websites, products, and services is solely at your own risk. It is your responsibility to review and comply with the separate terms and conditions of those third parties.

    1. To the fullest extent permitted by law, our overall responsibility for any claims related to a Sale Transaction is limited to the Commission amount payable in connection with that specific Sale Transaction. This limitation applies regardless of the nature or extent of the claim.

    1. For any claims arising from the provision of the Service that do not fall within the scope of paragraph 5 (related to Sale Transactions), including disputes between users, content accessed via the Service, or interactions with other users, we do not accept any responsibility, unless prohibited by law. We cannot disclaim, exclude, or limit responsibility for certain circumstances mandated by law, such as cases involving death or personal injury caused by our negligence.

    1. We will not be held responsible for any loss or damage that is not reasonably foreseeable. Furthermore, we will not be held responsible for indirect losses, financial losses, business losses, or losses related to goodwill or reputation. It is important to note that this limitation of responsibility applies within the extent permitted by law.

    1. Your Obligations towards Us

    1. If Sunderland Literacy Aid C.I.C. / ReUseMe faces a lawsuit as a result of your actions or inactions, including a breach of these Terms of Service, we have the discretion to request that you indemnify us. This means that you will be responsible for covering all our costs, including legal fees, and hold us harmless from any legal claim or demand for expenses or costs that may arise.

    In cases where we choose to conduct the defense of such a claim, you agree to assist us as reasonably requested. This may include providing necessary information or cooperating in the defense process as needed.

    1. Dispute Resolution

    Disputes with us

    If you have a dispute with us regarding the Service, we kindly request that you first contact us through our Contact Us form and make an effort to resolve the dispute with us informally.

    Disputes with Other Users regarding a Sale Transaction

    General

    1. If you utilize PayPal or ReUseMe Payments via Stripe as a payment method for purchasing a Sale Item or receiving funds for a Sale Transaction, you may qualify for Buyer or Seller Protection. Further information regarding the eligibility and specifics of these protections can be found below.

    1. Any purchases or sales conducted outside of the ReUseMe platform are considered a violation of our Terms of Service. It is important to note that such transactions are not covered by Buyer or Seller Protection provided by ReUseMe. We strongly advise users to engage in transactions solely within the ReUseMe platform to ensure the protection and security offered by our services.

    1. If you encounter the following situations:

    a) As a buyer, your purchased item has not been delivered, or the item you received significantly differs from the description or is faulty.

    b) As a seller, you receive an unauthorized payment, or a buyer claims non-receipt of the purchased item.

    You can report the issue to us within 90 days, and we will respond with instructions on how to proceed.

    1. Regarding buyer or seller protection, it is important to note the following:

    Proof of Delivery: For any claims related to delivery, we can only accept tracking codes as valid proof of delivery. The tracking code must be verifiable online. Please note that Royal Mail reference numbers are not considered valid proof of delivery unless they explicitly confirm the actual delivery of the item.

    Return Shipping Costs: Please be aware that the cost of returning the Sale Item cannot be refunded. It is the responsibility of the buyer or seller to cover any expenses associated with the return shipment.

    These guidelines ensure that we can effectively evaluate and provide appropriate buyer or seller protection.

    ReUseMe Payments via Stripe – ReUseMe Buyer and Seller Protection

    1. To qualify for ReUseMe Buyer or Seller Protection, please note the following eligibility criteria:

    a) Purchase/Sale via ReUseMe Payments via Stripe: The transaction must be conducted within the ReUseMe Payments via Stripe. Transactions processed outside of this payment method are not eligible for Buyer or Seller Protection.

    b) Reporting the Transaction Issue: Any issues or disputes related to the transaction must be reported to ReUseMe within 90 days from the date of purchase/sale. It is important to provide all relevant information and supporting evidence when reporting the issue.

    Please be aware that ReUseMe Buyer or Seller Protection only applies if both of these conditions are met.

    ReUseMe Buyer Safeguard

    1. To be eligible for ReUseMe Buyer Protection, you must provide evidence of the following:

    a) Purchase with ReUseMe Payments via Stripe: You can demonstrate that you bought the Sale Item using ReUseMe Payments via Stripe.

    b) Non-Arrival, Material Discrepancy, or Counterfeit: You can prove that the Sale Item did not arrive, or it significantly deviated from its description, or it was determined to be counterfeit.

    If we verify that the above criteria are met, and upon your compliance with any requested return of the Sale Item (with tracked delivery), you will receive a full refund for the Sale Item from the Seller.

    ReUseMe Seller Safeguard

    1. To be eligible for ReUseMe Seller Protection, it is necessary to demonstrate the following:

    a) Sale with ReUseMe Payments via Stripe: You can provide evidence that you sold the Sale Item using ReUseMe Payments via Stripe.

    b) Timely Dispatch: You dispatched the order to the address specified on the ReUseMe receipt within 7 days of the order (or within any timeframe stated in the description of the relevant Sale Item, if different).

    c) Prompt Communication: You responded to any ReUseMe emails pertaining to the Sale Item within the requested timeframe.

    d) Accurate Description and Conformance: The Sale Item materially and significantly conformed to the description provided in your shop.

    Please note that ReUseMe Seller Protection does not cover non-material goods, prohibited items, or meet-in-person transactions.

    1. In cases where the Buyer and Seller are unable to reach a resolution, ReUseMe will make an effort to mediate and facilitate a resolution between both parties. If ReUseMe determines that the Buyer’s claim is valid, indicating that the Sale Item was not as described or not delivered, you, as the Seller, agree to provide a full refund of the sale price once the Buyer returns the item. In the event that you fail to issue the refund, you hereby grant ReUseMe permission to refund the Buyer on your behalf.

    1. If a chargeback is initiated against you as a Seller, ReUseMe will request that you provide evidence of shipping and demonstrate that the Sale Item was accurately described in the original listing. You will have a maximum of 3 calendar days to respond with the necessary information. Failure to respond within the specified timeframe or if we determine that the Buyer has validly initiated the chargeback, ReUseMe will proceed with issuing a refund to the Buyer for the value of the Sale Item in question. In such cases, a chargeback fine of 15 GBP will be deducted from your ReUseMe Payment account.

    It is important to note that if Buyers frequently initiate chargebacks against you as a Seller, we may conduct an investigation into your account and your compliance with the terms of service. This investigation may result in the suspension of your account.

    1. If you wish to appeal any decision made by ReUseMe under this section of the terms, please contact us to initiate the appeal process. Please note that we will only consider appeals if you can provide new evidence that supports your case. It is important to provide relevant and compelling information that was not previously considered in the initial decision.

    1. Shipping

    1. The seller bears the responsibility for shipping the Sale Item to the buyer.

    1. ReUseMe is not responsible for any local customs charges, import taxes, duties, or similar charges that may be incurred during the shipment and delivery of any items. It is the seller’s responsibility to determine whether such charges will apply and the corresponding amounts. In the event that any of these charges are imposed on ReUseMe by a competent authority, the seller agrees to fully reimburse ReUseMe within 7 days of receiving a demand for reimbursement.

    1. Service Modifications

    1. We strive to continuously enhance and refine the Service to offer you new and innovative features and services. This includes regular updates and improvements to align with evolving technologies, user preferences, behaviors, and the ever-changing landscape of the Internet.

    1. To accomplish these objectives, it may be necessary for us to update, reset, discontinue, or modify specific aspects or features of the Service, which we refer to as “changes to the Service.” Such changes may impact your previous activities on the Service, the features you utilize, and the User Content you have contributed (“Service Elements”). Please note that changes to the Service may involve the deletion or resetting of certain Service Elements.

    1. You acknowledge that the dynamic nature of our Service involves ongoing changes over time, which is a fundamental aspect of granting you access to the Service. By continuing to use the Service after any changes have been made, you indicate your acceptance of such modifications. However, you always have the option to discontinue your use of the Service or deactivate your Account by contacting us.

    1. Amendments to these Terms of Service

    1. We reserve the right to update or modify these Terms of Service periodically. Any changes will become effective within 3 days after we send you a notification email regarding the updates, or immediately upon posting the revised Terms of Service (whichever occurs earlier). By continuing to use the Service, you signify your acceptance of the revised Terms of Service.

    1. Changes to these Terms of Service may be implemented to introduce new features to the Service, comply with legal requirements, or provide further clarity on specific matters.

    1. Whenever feasible and reasonable, we will make an effort to inform you about significant changes to the documents referenced in these Terms of Service. This communication may occur through the Service itself (such as requesting your acceptance of the changes before you can proceed with using the Service) or via a separate email.

    1. In general, we aim to provide advance notice before the new terms take effect. However, there may be instances where immediate changes are necessary, and in such cases, we may not be able to give you prior notice.

    1. Applicable Documents for our Relationship

    1. The current edition of the Terms of Service constitutes the sole terms and conditions governing our relationship with you. Any previous versions of the Terms of Service will no longer apply and are fully superseded by the current version accessible at the following link.

    1. These Terms of Service serve as the written agreement outlining the terms of our agreement with you regarding the provision of the Service. In the event that any provision of the Terms of Service cannot be enforced, the remaining provisions will continue to apply to our relationship.

    1. Failure to enforce these Terms of Service immediately upon your non-compliance does not waive our rights, and we reserve the right to take appropriate action at any time in the future.

    1. Applicable Law and General Provisions

    1. Since our operations are based in England, English law shall govern all disputes and the interpretation of these Terms of Service. The English courts will have non-exclusive jurisdiction over any disputes arising from or in connection with your use of the Service. These Terms of Service do not limit any mandatory legal rights you may have or any obligations that ReUseMe may have under the laws of your country of residence, where it is prohibited to exclude such rights as a matter of law.

    1. We reserve the right to assign any of our rights and obligations under these Terms of Service.

    1. These Terms of Service do not establish an agency, partnership, employment, or joint venture relationship between you and ReUseMe.

    1. ReUseMe shall not be held liable for any delay or failure to fulfill its obligations caused by a force majeure event. In such circumstances, ReUseMe will be granted a reasonable extension of time to perform its obligations, taking into account the context of these Terms of Service and ReUseMe’s other commitments. The reasonableness of the extension will be assessed accordingly.

    1. Except for the permitted assignees of ReUseMe, no third party is entitled to any benefits under these Terms of Service in accordance with the Contracts (Rights of Third Parties) Act 1999 or any other applicable laws.

    1. Contact Information, Feedback, and Complaints

    1. If you need to get in touch with us regarding these Terms of Service or any other documents referenced herein, please reach out to us.

    1. We highly appreciate feedback from our users and are constantly seeking ways to enhance the Service. By providing your feedback, you agree to relinquish any rights associated with it, granting us the unrestricted ability to use and permit others to use the feedback without any limitations or obligations for compensation to you.

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